Privacy Policy

Introduction

This Privacy Policy describes how Jinan Tuoyang Digital Technology Co., Ltd., operating the SUDEBA brand ("we," "us," or "our"), collects, uses and handles information you provide when you use our website and contact our customer support team.

Information We Collect

When you use our contact form or reach out to customer support, we may collect:

• Name
• Email Address
• Order Number
• Product Information
• Message Content
• Mobile phone number, when you choose to use SMS customer support

How We Use Your Information

The information we collect is used solely for:

• Responding to customer inquiries
• Providing product support
• Handling after-sales requests
• Improving customer service

Marketing Communications

Submitting a support request or contact form does not subscribe you to marketing communications. We will not send you promotional emails or messages unless you explicitly opt in. If we introduce SMS or text message support in the future, separate and explicit consent will be required before any marketing messages are sent.

Data Sharing

We do not sell, trade or rent your personal information to third parties. Information may be shared only with service providers who assist us in operating our website and supporting our customers, under confidentiality agreements.

SMS opt-in data and consent are excluded from the information described above and will not be shared with third parties.

Data Security

We take reasonable measures to protect your personal information from unauthorized access, alteration or disclosure. However, no method of transmission over the Internet is completely secure.

Your Rights

You may request access to, correction of or deletion of your personal information by contacting us through our Contact Us page.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

SMS Customer Support Privacy

If you enroll in the SUDEBA SMS Customer Support program, we may collect the following information:

• Mobile phone number
• Customer name
• Order information
• Product support information
• Messages voluntarily sent to customer support

This information is used solely for:

• Customer service
• Product troubleshooting
• Missing parts assistance
• Warranty support
• Related post-purchase support

We do not sell or share your SMS opt-in data or personal information with third parties for marketing purposes.

All the above categories exclude text messaging originator opt-in data and consent; this information won't be shared with any third parties.

Text messaging originator opt-in data and consent will not be sold, rented, transferred, or shared with third parties for their own marketing or promotional purposes.

Customers may reply STOP at any time to stop receiving SMS customer support messages and HELP for assistance.

Contact Us

If you have questions about this Privacy Policy, please contact us through our Contact Us page.